91dewaTerms of Use

These are the terms that govern your use of 91dewa, our online gaming and sportsbook platform. By accessing our platform, creating an account, depositing funds, or placing wagers on Liga 1, Piala AFF, live-dealer tables, slots, or esports markets, you agree to all conditions outlined here. We set these terms to protect both your account and the integrity of our service.

Our platform operates only in jurisdictions where online gaming is legally permitted under applicable local law. When you open an account on 91dewa, you confirm that you are legally eligible to use our services in your location and that your use complies with all laws and regulations that apply to you. We do not offer our services to users in jurisdictions where online wagering is prohibited.

This document covers account opening, deposits and withdrawals, bonus conditions, user conduct, dispute resolution, and your legal responsibilities. Please read these terms in full before using 91dewa. If you do not agree with any part of these terms, do not create an account or use our platform.

Account Opening and User Conduct on 91dewa

When you open an account on 91dewa, you provide personal information—name, date of birth, address, email, phone number, and payment details. We use this information to verify your identity (KYC—know your customer), comply with anti-money-laundering (AML) regulations, and facilitate deposits and withdrawals. You must ensure all information you provide is accurate and current. If any information changes, update it in your account settings immediately.

You are responsible for maintaining the confidentiality of your 91dewa login credentials and account password. Do not share your password with anyone. If you suspect unauthorized access to your account, notify us immediately through our support team. We are not responsible for unauthorized access that results from your negligence or failure to protect your credentials.

You agree not to engage in fraud, manipulation, or any activity that violates applicable law or damages our platform. This includes: creating multiple accounts to claim multiple welcome offers, using automated tools or bots to place wagers, manipulating odds or settlement outcomes, or money laundering. Violations may result in immediate account suspension and forfeiture of funds.

Deposits, Withdrawals, and Payment Methods

We accept deposits via multiple Indonesia-region payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer (mobile banking, local payment, online payment, e-wallet). When you deposit, funds are credited to your 91dewa account balance and are available immediately for wagers, bonus claims, and games. Deposits are non-refundable—once credited to your account, they are considered wagered funds subject to these terms.

Withdrawals are processed by returning funds to your original deposit payment method. This ensures payment traceability and reduces fraud risk. Withdrawal requests are subject to account verification review. If your account is flagged for verification, withdrawal may be delayed until review is complete. Once approved, withdrawals are processed within standard timelines—exact timeframes depend on your payment method and processing schedules.

We reserve the right to refuse deposits or withdrawals if we reasonably believe a transaction violates these terms, applicable law, or our fraud prevention policies. In such cases, we will notify you of the reason for refusal.

Promotional Bonuses and Cashback Terms

Our 91dewa promotions include welcome offers, weekly cashback, reload bonuses, and referral rewards. All promotional bonuses come with eligibility criteria and play-through conditions. You must meet eligibility requirements before claiming a bonus—these are always displayed in the promotion terms before you claim.

Play-through conditions require you to wager promotional credits a set number of times on eligible games before you can withdraw them. For example, a cashback credit with a 1x play-through must be wagered once on eligible games (typically all games on 91dewa—live-dealer tables, slots, sports markets, esports—may have different contribution rates). Your account tracks play-through progress in real time.

Promotional bonuses expire if unclaimed within the stated window. Expired promotions cannot be claimed. We are not responsible for unclaimed bonuses that pass their expiration date. Bonus terms are always transparent and displayed before you claim—review them carefully to understand play-through requirements, eligible games, and withdrawal restrictions.

Your 91dewa Account Balance and Funds

Your account balance represents your deposited funds plus any bonuses claimed, cashback credited, and winnings earned minus losses and withdrawals. When you place a wager on Liga 1, Piala AFF, a live-dealer table, or any other game, the wager amount is immediately deducted from your balance. If your wager wins, your balance increases by the return amount. If your wager loses, your balance decreases by the stake.

Promotional bonuses are added to your account balance separately but are tracked independently for play-through and withdrawal purposes. You cannot withdraw promotional credits until play-through conditions are satisfied. Your balance may be negative during active promotions if you have bonuses in play-through—in this case, you cannot withdraw until the play-through is complete and your balance is positive.

We reserve the right to suspend your account and hold funds if we detect suspicious activity, if your account is under verification review, or if we reasonably believe you have violated these terms. In such cases, we will notify you of the reason for suspension and the expected timeline for resolution.

Dispute Resolution and Complaints

If you have a complaint about a wager settlement, a bonus claim, a withdrawal, or any other aspect of your 91dewa account, contact our support team. We are available in English and Indonesian. You may file a complaint by email, through your account support portal, or by phone during standard business hours.

We aim to resolve complaints within five business days. If we cannot resolve your complaint internally, we will provide you with information on how to escalate your complaint to an appropriate dispute resolution authority in your jurisdiction. We cooperate fully with regulatory bodies and licensed dispute resolution services.

For wager disputes: all wagers are settled based on official results from the relevant governing body (for Liga 1, Piala AFF, and other sports, the official league or tournament operator; for esports, the official tournament organizer; for live-dealer tables, our live-studio operators). Settlement is final once confirmed in your account transaction history.

Liability and Indemnification

91dewa is provided "as is" without warranty of any kind. We do not warrant that our platform is error-free, uninterrupted, or free from harmful code. You use 91dewa at your own risk. To the extent permitted by law, we are not liable for any indirect, incidental, special, or consequential damages arising from your use of our platform or your inability to use it.

You agree to indemnify and hold us harmless from any claims, damages, losses, or costs (including legal fees) arising from your violation of these terms, your violation of applicable law, your use of 91dewa, or any dispute you have with another user or third party.

Changes to These Terms

We may update these terms at any time. If we make material changes, we will notify you via email or in-account notification at least 30 days before the change takes effect. Your continued use of 91dewa after the change date constitutes acceptance of the new terms. If you do not agree with any change, you may close your account and request a withdrawal of your remaining balance.

Jurisdiction Notice

91dewa services are available only in jurisdictions where online gaming is permitted by applicable law. The laws of your jurisdiction may prohibit or restrict online wagering. You are entirely responsible for determining whether your use of 91dewa is legal in your location. We do not provide legal advice and make no warranty that our services are legal in your region.

If online gaming laws in your jurisdiction change and our services become prohibited, you must cease using 91dewa immediately and contact our support team for account closure guidance. We will return your account balance to your registered withdrawal payment method within standard processing timelines.

Support and Contacting 91dewa

If you have questions about these terms or need support with your 91dewa account, contact our support team. We respond to inquiries in English and Indonesian. Support channels are available through our website contact form, in-account messaging, and email. Standard response time is within two business days for substantive inquiries.

For account issues (verification, deposits, withdrawals), contact support directly with your user ID or registered email. For dispute resolution or regulatory inquiries, reference your case details and submit through our official legal contact process as outlined in our terms.

These terms constitute the entire agreement between you and 91dewa regarding your use of our platform. If any part of these terms is found unenforceable, the remaining terms remain valid. We appreciate your use of 91dewa and your commitment to playing responsibly within the bounds of applicable law.